F.A.Q.

• ?!Payment system "Dolyami" | Frequent customer questions
  To get acquainted with the most frequent questions about the payment of "Dolyami" you need to click here.
  You can read the full list of questions that may arise with this payment method here.
• ?!Payment system "Dolyami" | Brief description of the payment method
  To get acquainted with a brief description of this payment method, click here.
• ?!Payment system "Dolyami" | Why is it profitable to buy with the "Dolyami" system
  To get acquainted with the advantages of the "Dolyami" payment method, click here.
• ?!Payment system "Dolyami" | Is there a limit on the cost of the order?
  Payment system "Dolyami" is available when the order amount is from 4 - 30 000 rubles and a maximum of 2 active purchases at the same time.
• ?!SBP | What is a fast payment system?
  The Fast Payment System is a service of the Bank of Russia that allows individuals to make instant transfers using a mobile phone number to any bank participating in the FPS, as well as pay for goods and services in retail stores and the Internet using a QR code.
• ?!SBP | Which banks are members of the SBP?
  Currently, 215 banks are members of the SBP. The list of participating banks that have joined the system is presented in the "Member banks" section.
• ?!SBP | How do returns work?
  The cases when the product can be returned to the store, and the money paid for it is returned to the buyer, are determined by consumer protection law.
  
  If the buyer returns the goods that he paid for through the SBP, then the funds are also returned through the SBP. The buyer goes to the store with a receipt for the purchase, which, among other things, indicates the transaction number and the phone number by which the payment was made. Using these details, the seller makes a "reverse operation" and the funds are instantly credited to the buyer's account.
• ?!Tinkoff Pay | How to use Tinkoff Pay?
  Click on the Tinkoff Pay button in payment methods when shopping online.
• ?!Tinkoff Pay | Can I use Tinkoff Pay with a card from another bank?
  Tinkoff Pay is available only for Tinkoff Bank customers.
• ?!Tinkoff Pay | Can I use Tinkoff Pay to pay offline?
  No, at the moment you can only pay with Tinkoff Pay online. We will announce the launch of payment in offline stores separately, stay tuned.
• ?!International payments | What payment systems are currently available?
  Nowdays, payment by cards of payment systems Mastercard and MIR is available. Payments by Visa, American Express, JCB, UnionPay cards are temporarily unavailable. Specialists are working on restoring this feature.
• ?!International payments | From which countries is it not currently possible to accept payment?
  Albania Angola Antigua and Barbuda Bangladesh Barbados Botswana Bolivia Brazil Burkina Faso Burundi Venezuela Viet Nam Haiti Guinea-Bissau Ghana Honduras Hong Kong Greece Dominican Republic Zimbabwe India Indonesia Iraq Iran Yemen Canada Kenya China Congo Korea Cuba Lebanon Libya Mongolia Morocco Myanmar Nepal Nigeria Norway Oman Pakistan Panama Paraguay Sao Tome and Principe Korea, North Syria Somalia Sudan USA Tajikistan Thailand Taiwan Tanzania Trinidad and Tobago Turkmenistan Turkey Uganda Ukraine Uruguay Philippines Central African Republic Chile Sri Lanka Ecuador Ethiopia South Sudan SOUTH AFRICA Jamaica Japan
• ?!International payments | Return: I decided to cancel my order/service (the store did not provide the product/service), how do I get a refund?
  The recipient of funds is the online store. The decision to refund is made by the recipient of the funds and then he/she makes the refund. You can discuss it with the manager of the online store.
• ?!International payments | Is there any commission charged when paying for goods and services with a bank card?
  Commissions are not charged for payments made from bank card account.
• ?!International payments | I paid for my order. When will it be sent/provided to me?
  The Intellect Money system is implemented only for acceptance of payment at the site. You can discuss question of delivery or service provision with a manager of the online-shop.
• ?!International payment | How can I pay by non-personalized (no name) card?
  When you try to making a payment, enter what is on your card instead of the name (e.g. CARDHOLDER) in the "Name on card" field.
• ?!International payments | Can I pay by cash/card to a courier when receiving goods/services?
  International shipments do not imply the possibility of post-payment.
• ?!How to make an international payment?
  When placing an order on the website cskashop.ru with further payment by foreign bank card, we suggest you read the important information: - the country of payment and destination of delivery must be specified (you can also duplicate this information in the comments of the order); - at the stage of choosing the payment method, you must select the button "IntellectMoney" from the proposed options and read the information from the pop-up window in detail; - further coordination of all order details and billing of your individual order is performed by online store manager.
• ?!Do you have self-delivery service?
  You can make an order at the website and take it away from one of the PFC CSKA official shops. This service is free. It is worth mentioning, that you should pay 100% of price to deliver your purchase to the shop.
• ?!Why nobody called me back after ordering at your website?
  Orders are processed on weekdays from 9 a.m. till 5 p.m. Most likely, your order is being processed now. Our manager will surely call you back during the working day.
• ?!How can I get a number for tracking my order?
  The track number will be sent to your e-mail address within 3 days after ordering at our website.
• ?!How can I get a discount at your shop? What are the advantages of owning the football fan card?
  We will present you a loyalty card with 10% discount as soon as the total amount of your order at the online cskashop.ru reaches RUB 50,000. If you already have the football fan card, you should just show it to the shop assistant of a PFC CSKA store and you will get the loyalty card with 10% discount which is also valid at the online shop. Please, be aware, that your loyalty card cannot be used for ordering discount goods at online shop.
• ?!Where can I buy tickets for CKSA matches?
  You can buy tickets at the official PFC CSKA store. Address: Moscow, 8 Zemlyanoy Val Str., Kurskaya metro station Opening hours: 10 a.m. – 9 p.m. (seven days a week) Contact us: +7 926 026 80 43